About Char James-Tanny

Char James-TannyHi! I’m Char James-Tanny, and I’m president of JTF Associates, Inc. (although my favorite title is “User Assistance Advocate”). I have thirty years of experience as a technical communicator. As a consultant for most of the last 30 years, I have helped clients with all their tech comm needs: deciding which tools to use, setting up their processes, converting legacy content, and more. Over the last several years, I’ve started spending more time working with and talking about accessibility, web standards, and social media.

I started my tech comm life by creating printed user manuals (from before the time that PDF was available). I then spent four years using Multimedia Viewer to publish Toshiba Japan’s online documentation for their laptops. I created custom macros and designed a process so that my team could turn the documents around in 24 hours.

After that, I produced Discover Magazine’s 15-year Electronic Index for the Walt Disney Company before moving to WinHelp (followed by HTML Help and then other types of user assistance).

I have written four books:

  • Learning Author-it, published by XML Press, May 2011. (Copyright © 2002-2011 Char James-Tanny)
  • Managing Virtual Teams: Getting the Most from Wikis, Blogs, and Other Collaborative Tools with Brenda Huettner and M. Katherine Brown, published by Wordware Publishing, Inc., January 2007. (Copyright © 2007 Wordware Publishing, Inc.)
  • The WebHelp Resource Guide, published by eHelp Corporation, August 2000 (Copyright © 2000 eHelp Corporation.)
  • Sams Teach Yourself RoboHELP 2000 for HTML Help in 24 Hours, published by Macmillan Computer Publishing, October 1999 (Copyright © 1999 Sams Publishing.)

I also wrote Creating HTML Help with Microsoft’s HTML Help Workshop (Copyright © 1999-2004 Char James-Tanny). This tutorial has been downloading more than 35,000 times since 2000, and was used by Microsoft for internal training.

Visit the Contact page to get in touch with me.

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